Frequently Asked Questions

Shipping

Q: How long does delivery take?

Delivery within Malaysia will take 2 – 5 Business days once your order has been shipped out from our warehouse. This DOES NOT apply for PRE-ORDER items and is only applicable for READY STOCK items. For PRE-ORDER items delivery will take 14 Business days once your order has been confirmed.

Q: How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped.

Q: What are the shipping rates?

 For West Malaysia, we offer free shipping for orders RM99 and above. Otherwise, we charge a flat rate of RM7 for shipping for anything else.

For East Malaysia, We charge a rate of RM14 for First 1kg of the items and for the Subsequent 1kg will be RM12.

Warranty

Q: What is the warranty for Joyoung Products?

We offer 1 years warranty on Joyoung Products that are purchased from us via online or from an authorized reseller.

I did not find a question that I wanted to ask above. How do I get in touch?

Please contact us at [email protected].